Claim-Smart Limited
At Claim-Smart, we help drivers manage PCP car finance claims following the FCA’s ongoing review into commission arrangements across the car finance industry.
If you financed a vehicle through ALPHERA Financial Services between 2007 and January 2024, there is a chance you may be eligible for compensation.
At Claim-Smart, we help customers understand how PCP car finance agreements worked, and support those exploring whether theirs falls within the scope of the FCA redress scheme.
How To Reclaim PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Why are ALPHERA Finance agreements now eligible for compensation?
Over the years, many people across the UK bought new vehicles through car finance. This allowed them to avoid having to pay the entire cost of the car upfront, splitting it down into more manageable monthly payments.
Rather than shopping around independently for finance options, many customers arranged everything through the dealership at the same time they chose the vehicle itself.
ALPHERA Financial Services was one of a number of lenders involved in these agreements, particularly across PCP and Hire Purchase products.
Finance companies are now looking into whether customers were given enough information around how these finance agreements worked, especially where commission may have influenced the cost.
One of the key areas under investigation involves “discretionary commission arrangements”, or DCAs. Under this model, dealerships could sometimes increase the interest rate attached to a finance agreement and potentially receive more commission as a result.
If your ALPHERA agreement was taken out between 6 April 2007 and 1 November 2024, you may now be eligible to explore whether compensation could be owed.
That’s where Claim-Smart can help.
What types of ALPHERA agreements could potentially qualify?
PCP finance agreements
Personal Contract Purchase agreements are one of the most commonly reviewed contracts linked to the FCA investigation.
These agreements were often sold to include lower monthly payments. However, some customers now believe they were not fully informed about how commission may have influenced the amount they paid monthly.
If this was not properly explained, the agreement may now be reviewed as part of the wider FCA redress scheme by motor finance lenders.
Hire Purchase agreements
Hire Purchase agreements linked to ALPHERA Financial Services may also potentially qualify. Even in cases where consumers understood the payment structure, they may still not have had enough information around how commission worked between the lender and dealer.
Lease Purchase and other regulated agreements
Unlike some earlier reviews which focused heavily on PCP and HP alone, ALPHERA’s review process may also include Lease Purchase agreements and other regulated motor finance products.
If you think your agreement fell under one of these categories, Claim-Smart can help.
Could you still qualify even if your agreement with ALPHERA was years ago?
Yes, potentially. Many consumers who financed vehicles through ALPHERA years ago are only now finding out that their finance included undisclosed commission arrangements.
Even if the finance has already ended and the vehicle has been sold, you may still be able to explore whether you are eligible for compensation.
At Claim-Smart, we help guide consumers through the process. From working out what information they need to start a claim, to helping them apply for compensation.
If you want support exploring whether your ALPHERA Finance agreement may now qualify for compensation, Claim-Smart can help.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How can Claim Smart help you with your claim against ALPHERA Finance
Why Use Us?
No-Win
No-Fee*
We only get paid if your claim is successful. That means there is no cost to you to start checking your eligibility.
Fee %
£1 – £1,499( 30%)
£1,500 – £9,999 (28%)
£10,000 – £24,999 (25%)
£25,000 – £49,999 (20%)
£50,000 or above (15%)
Experience With FCA Motor Finance Complaints
Our team is experienced in dealing with motor finance complaints that are currently being reviewed by motor finance companies.
Help Finding Old Agreements
Many consumers are dealing with agreements they signed years ago, so may be missing some documents. We help explain what details could still be useful and how the process works if you don’t have your original finance documents.
No Jargon
Motor finance complaints can feel complicated, especially as the FCA keeps bringing out new updates. We help you understand everything throughout the process, with no legal jargon to over-complicate things.
Ongoing Support
As the FCA scheme is still evolving, we help consumers stay up to date with the latest updates and how they may impact their claims.
At Smart-Claim Limited we combine innovation with experience to deliver results that matter. Please click on the “Make Your Claim” link below and let us guide you towards a successful resolution for your mis-sold PCP finance agreement.
Frequently Asked Questions
The FCA review includes PCP, Hire Purchase, Lease Purchase and some other regulated motor finance agreements arranged on or after 6 April 2007.
Potentially, yes. The FCA has widened parts of its review to include some agreements that were previously thought to be outside of the original investigation.
If you have already raised a complaint then you don’t need to do anything else. ALPHERA should respond to you as soon as they can.
Due to the FCA pause on commission complaints, many responses are currently delayed until November 2026.
No. You can contact ALPHERA directly if you want to. Some people choose to use a claims management specialist to provide an extra layer of support throughout the process.
Current FCA guidance mentions that complaints need to be raised before 31 August 2027, however due to legal challenges, timelines could still change.
The value of compensation depends on the finance arrangement, how much interest you paid, and how long the agreement lasted. However, the FCA has said average payouts are likely to sit around £829, although every case is different.
No. Smaller finance agreements may still qualify. Eligibility is usually linked to how the agreement was sold rather than the size of the loan.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
Our VAT number and insurance details are available upon request.
We aim to be inclusive and offer an accessible service Please contact us if you require this information in another format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@claim-smart.co.uk Please tell us what format you need. It will help us if you say what assistive technology you use.
Phone: 020 3307 5218
Opening Hours: Mon-Friday 9AM-6PM (applications can be made anytime)