Claim-Smart Limited
We are a PCP claims company that can help you get compensation if you were mis-sold a car finance agreement between 2007 and 2024 against providers including Close Brothers Motor Finance.
We currently focus on the mis-selling of PCP claims against a number of brands including Close Brothers Motor Finance, and so far we have streamlined the process for thousands of UK consumers.
If you cannot find your documents, do not worry, we can run a check and find everything for you to see if you are eligible today.
How To Reclaim PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Could your Close Brothers Motor Finance agreement now be eligible for compensation?
Between 2007 and 2024, car dealerships across the UK introduced consumers to lenders in order to secure Personal Contract Purchase (PCP) and Hire Purchase (HP) car finance loans.
Close Brothers Motor Finance was a company that was commonly used by consumers looking for quick finance agreements, particularly for used vehicles.
However, many consumers ended up taking out agreements without being given a full explanation of how the finance was structured. In some cases, dealerships may have received commission linked to the agreement, which was not always clearly explained to the consumers.
As a result of this, the FCA has asked finance companies to review car finance agreements to work out whether consumers were given enough information when signing.
If you arranged finance through Close Brothers Motor Finance and were not fully informed about how the agreement worked, you may be able to claim compensation.
That’s where Claim-Smart can help.
What makes a car finance agreement potentially eligible for compensation?
Agreements built around commission incentives
One of the biggest issues being reviewed is how commission influenced the cost of finance.
The problem was, consumers were not always made aware that commission existed or how it affected the agreement.
Lack of transparency through the sales process
A lot of the time, car finance was secured quickly at a dealership so consumers could buy the vehicle they wanted.
Because of this, many consumers signed agreements without being talked through how the lender and dealership worked together, how the interest was calculated, and whether the dealer benefitted financially from the outcome.
In situations where consumers were not given enough information to make an informed decision, the agreement may now be reviewed under the FCA redress scheme and potentially eligible for compensation.
Some agreements involved fixed commission structures instead. But even when the interest rate was not changed by the dealer, consumers may still not have been told how the finance company and dealership worked together.
This lack of transparency is a key reason why many claims are still valid to receive compensation.
Why are Close Brothers Motor Finance PCP agreements being reviewed?
Car finance companies are giving consumers the chance to look back at car finance agreements secured between 2007-2024 to check whether they were given enough information when signing.
For years, many people thought that if the monthly payment was affordable and the finance was approved, the agreement was fair.
The FCA is now asking car finance companies to look more closely at how these deals were arranged, particularly whether commission influenced the agreement without being clearly explained.
Close Brothers Motor Finance is included in this review because many of their agreements were made through dealerships, where finance was often arranged quickly as part of the vehicle purchase process.
You may be eligible to receive compensation if you took out a PCP or Hire Purchase agreement through Close Brothers Motor Finance between 2007 and 2024 and were not told the dealership could earn commission or how your interest rate was decided.
Not every agreement will qualify, but consumers may be eligible to receive compensation if important information was missing or not explained properly at the time.
If you want help exploring whether your agreement may be eligible for compensation, Claim-Smart can help.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How can Claim Smart help you with your claim against Close Brothers Motor Finance?
Why Use Us?
No-Win
No-Fee*
You do not need to pay anything upfront to check whether your agreement could qualify for compensation.
We only get paid if your claim is successful.
Fee %
£1 – £1,499( 30%)
£1,500 – £9,999 (28%)
£10,000 – £24,999 (25%)
£25,000 – £49,999 (20%)
£50,000 or above (15%)
Specialists In Car Finance Agreements
Our team understands how dealership-led finance agreements were structured and what to look for when working out if compensation is owed.
Help Recovering Missing Information
Many consumers no longer know their agreement number or lender details. We can help explain what information may still be useful to help you raise your complaint.
No Legal Jargon
We keep things simple, so you understand what happens at every stage.
Support Throughout The Process
From your first enquiry through to updates on your complaint, our team is on hand to guide you every step of the way.
At Smart-Claim Limited we combine innovation with experience to deliver results that matter. Please click on the “Make Your Claim” link below and let us guide you towards a successful resolution for your mis-sold PCP finance agreement.
Frequently Asked Questions
Potentially, yes. If you had a PCP or Hire Purchase agreement through Close Brothers Motor Finance between 6 April 2007 and 1 November 2024 and the terms of the agreement weren’t explained properly to you, you may be eligible for compensation.
That doesn’t automatically mean the agreement was fair or the commission was disclosed to you. The FCA redress scheme focuses on how the agreement was presented to you, not your personal circumstances at the time you took it out.
No. Close Brothers Motor Finance was a lender that was regularly used to fund used vehicles. These agreements may still be eligible for review.
Yes. Many agreements were accepted quickly at dealerships. The FCA redress scheme asks car finance companies to look at whether you were given enough information before agreeing, not how quickly you signed.
No. You can contact Close Brothers Motor Finance directly if you want to. Some people choose to use a claims management company to give them an extra layer of support throughout the process.
No. Most consumers would not know this. Part of the review process is to find out whether commission existed and whether it influenced the agreement.
Compensation amounts vary, but current estimates suggest average payouts could sit around £829 per agreement, although some customers may receive more or less depending on their individual circumstances.
No. Complaining about an older finance agreement should not affect future borrowing.
The deadline for the FCA redress scheme is 31 August 2027, though due to legal challenges, this may change. However the earlier you file, the sooner you are likely to hear back.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
Our VAT number and insurance details are available upon request.
We aim to be inclusive and offer an accessible service Please contact us if you require this information in another format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@claim-smart.co.uk Please tell us what format you need. It will help us if you say what assistive technology you use.
Phone: 020 3307 5218
Opening Hours: Mon-Friday 9AM-6PM (applications can be made anytime)