Claim-Smart Limited
At Claim-Smart, we help customers explore whether they may have been affected by potentially unfair car finance arrangements linked to lenders including MotoNovo Finance.
If you used MotoNovo Finance to fund a car, van or motorcycle between 2007 and 2024, there is a chance your agreement could fall within the FCA’s motor finance scheme and be eligible for compensation.
Many customers are only now finding out that dealerships may have received commission from car finance agreements without properly explaining this at the time. This commission will have increased the overall amount customers paid for their finance.
At Claim-Smart, our role is to help make the PCP claims process easier to understand and support customers who want help exploring potential compensation.
How To Reclaim PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Why are MotoNovo Finance agreements now under review?
Over the last two decades, dealership finance became one of the most popular ways for people in the UK to buy vehicles.
Rather than arranging a loan separately, customers were often introduced to finance companies directly through the dealership, with PCP and Hire Purchase agreements becoming especially popular options.
MotoNovo Finance was one of the major lenders involved in this market.
Finance companies are now required by the FCA to look at whether customers were always given enough information before signing these agreements, especially around commission arrangements between dealerships and finance companies.
In some cases, dealerships may have earned commission linked to the finance agreement without customers fully understanding that commission existed, how it influenced the interest rate and whether the dealership benefited personally.
As a result, millions of car finance agreements are now being assessed by finance companies across the UK.
If your MotoNovo agreement was arranged between 6 April 2007 and 1 November 2024, you may be able to explore whether you’re eligible for compensation.
That’s where Claim-Smart can help.
What kinds of MotoNovo agreements could potentially qualify?
PCP agreements arranged through dealerships
A large number of the agreements currently being reviewed by finance companies involve Personal Contract Purchase (PCP) finance.
PCP deals were often sold as having affordable monthly payments and flexibility at the end of the agreement.
However, many customers say they felt pressured to get the deal approved quickly, rather than being given time to understand how the finance agreement worked.
Where important information was not clear or not present at all, the agreement may now fall within the FCA review.
Hire Purchase agreements
Hire Purchase (HP) agreements are also being included within the wider redress process.
Even where the finance itself was relatively easy to understand, customers may still not have been told enough about how commission arrangements worked or how the lender and dealership worked together behind the scenes.
Agreements involving commission incentives
One of the main issues being investigated involves commission structures that may have financially benefited dealerships for arranging finance at higher interest rates.
These arrangements are often referred to as “Discretionary Commission Arrangements” or DCAs.
The issue is not that commission existed, but whether customers were properly informed about it before agreeing to the finance.
Could you still qualify even if you no longer have the paperwork?
Yes, you can. Many people who financed vehicles years ago no longer have copies of their agreement or paperwork. Luckily, that does not necessarily prevent you from exploring a claim.
At Claim-Smart, we can help you pull together details to work out if your agreement qualifies for compensation.
We ask for details like:
• Approximate dates of the agreement
• Your address at the time
• The dealership you used
• Bank statements showing payments
If you want help exploring whether your agreement may be eligible for compensation, Claim-Smart can help.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How can Claim Smart help you with your claim against MotoNovo Finance?
Why Use Us?
No-Win
No-Fee*
You do not need to pay anything upfront to check whether your agreement could qualify for compensation.
We only get paid if your claim is successful.
Fee %
£1 – £1,499( 30%)
£1,500 – £9,999 (28%)
£10,000 – £24,999 (25%)
£25,000 – £49,999 (20%)
£50,000 or above (15%)
A Team With In-Depth Experience
Our team understands how dealership-led finance agreements were structured and what to look for when working out if compensation is owed.
Support, Even When Paperwork Is Missing
A lot of people no longer have copies of agreements they signed years ago. If you are unsure who arranged the finance, do not have the agreement number, or cannot find old documents, we can still help explain what details may be useful.
An Easier Process From Start To Finish
Motor finance complaints can feel confusing, especially with regular FCA updates. We make the process easier by explaining everything clearly and keeping you updated along the way.
Help Understanding What May Have Happened
Many customers are only now learning how commission arrangements may have worked within dealership finance agreements. We help explain the issues being investigated and whether your agreement could be eligible for compensation.
At Smart-Claim Limited we combine innovation with experience to deliver results that matter. Please click on the “Make Your Claim” link below and let us guide you towards a successful resolution for your mis-sold PCP finance agreement.
Frequently Asked Questions
The scheme mainly focuses on PCP and Hire Purchase agreements arranged between 6 April 2007 and 1 November 2024. Agreements linked to cars, vans and motorcycles may potentially qualify depending on how the finance was arranged.
A discretionary commission arrangement, often shortened to DCA, was a type of finance structure where a dealership could potentially earn more commission by increasing the interest rate on a customer’s agreement. The FCA is investigating whether customers were properly informed about these arrangements.
You may still be able to complain. Even if the agreement has already ended, was refinanced, or was paid off early, it could still potentially be eligible for compensation.
Not necessarily. As many of the agreements happened a long time ago, many people no longer remember the exact dealership or finance details. At Claim-Smart, we help you identify which documents you need to kick start the claim process.
No. You can contact MotoNovo directly if you want to. Some people choose to use a claims management company to give them an extra layer of support throughout the process.
Potentially, yes. While many agreements were arranged through dealerships, some online finance agreements may also still be eligible depending on how the lender and broker relationship worked.
Compensation amounts vary, but current estimates suggest average payouts could sit around £829 per agreement, although some customers may receive more or less depending on their individual circumstances.
Not necessarily. Complaints are not only about the amount paid. The FCA is also reviewing whether customers were given enough information about commission and how their agreement was arranged before they signed.
The deadline for the FCA redress scheme is 31 August 2027, though due to legal challenges, this may change. However the earlier you file, the sooner you are likely to hear back.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
Our VAT number and insurance details are available upon request.
We aim to be inclusive and offer an accessible service Please contact us if you require this information in another format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@claim-smart.co.uk Please tell us what format you need. It will help us if you say what assistive technology you use.
Phone: 020 3307 5218
Opening Hours: Mon-Friday 9AM-6PM (applications can be made anytime)