Service Summary
Claim-Smart Limited is a claims management company. We at Claim-Smart Limited have tried to make these as simple and clear to understand as possible. However, if you have any questions about the documents (or the claim more generally), please email us on help@claim-smart.co.uk.
Our Services
Car Finance Claim. We will advise, investigate and represent you against relevant third parties for any potential mis-sold car finance claim. We will take steps to establish that you had a relationship with the finance provider, obtain relevant information to investigate the merits of the claim(s) and, where merit is established, submit a letter of claim to the relevant finance provider.
They are allowed 8 weeks to respond to the request. We will process your claim, liaising with the finance provider until a conclusion is reached. This may require escalating the complaint to the Financial Ombudsman Service. We will keep you informed of any material developments by email and/or telephone.
Our Fees
No Win, No Fee Guarantee. We act on a “no win, no fee" arrangement. This means that you don't have to pay money up front for us to pursue your claim, and if we are unsuccessful, you do not pay us a penny. If your claim is successful, we will charge you a fee that is line with the FCA Fee Cap. The amount you pay will be dependent on the level of redress you receive. VAT is chargeable on each service fee (the current rate of VAT is 20%).
Please see below for our fee table and some worked examples that illustrate how our service fee is applied for any offer of settlement. Our service fee(s) will reduce the amount of cash in hand compensation you will retain. If you have any outstanding liabilities with the firm whom the claim is to be made then in certain circumstances your redress may be off set against those outstanding liabilities and you will where necessary need to pay our fees from your own funds.
Redress Amount
Service Fee
Lower
Upper
30%
£1,499
£1
Example
Settlement
Our Fee
Vat @ 20%
Owed to Us
+£60
30% = £300
£360
£1,000
You Receive
£640
Redress Amount
Service Fee
Lower
Upper
28%
£9,999
£1,500
Example
Settlement
Our Fee
Vat @ 20%
Owed to Us
+£84
28% = £420
£504
£1,500
You Receive
£996
Redress Amount
Service Fee
Lower
Upper
25%
£24,999
£10,000
Example
Settlement
Our Fee
Vat @ 20%
Owed to Us
+£500
25% = £2,500
£3,000
£10,000
You Receive
£7,000
Redress Amount
Service Fee
Lower
Upper
20%
£49,999
£25,000
Example
Settlement
Our Fee
Vat @ 20%
Owed to Us
+£1000
20% = £5,000
£6,000
£25,000
You Receive
£19,000
Redress Amount
Service Fee
Lower
Upper
15%
N/A
£50,000
Example
Settlement
Our Fee
Vat @ 20%
Owed to Us
+£1,500
15% = £7,500
£9,000
£50,000
You Receive
£41,000
Your Input
All we ask from You is that You provide us with all documentation likely to be needed to pursue your claim(s), complete the necessary paperwork required for Us to establish the merits of a claim and forward any correspondence you may receive directly from your finance provider.
Cancellation
You can cancel or terminate this agreement at any time within 14 days without giving any reason and without incurring any charge. You can communicate your cancellation by telepjone on 0203 3307 5218 or by email at cancellations@claim-smart.co.uk or can use the cancellation form accompanying our Terms of Business or write to us at Claim-Smart Limited, Berkeley Square House, Berkeley Square, London W1J 6BD. If you decide to cancel your agreement with us after 14 days, we may charge you a reasonable fee for any work we have undertaken to that point. The cost will be £175 per hour including VAT. We will provide you with an itemised invoice that details the services we have undertaken.
Redress Schemes
You do not need to use a claims management company to check if your agreement was mis sold to you. You can do this yourself for free by making a claim against your finance provider and if not, successful you can escalate your claim to the Financial Ombudsman Service.