Claim-Smart Limited
If you bought a Toyota or Lexus on PCP for personal use, you could have a Toyota finance claim if the dealer was paid commission that wasn't properly explained to you.
Your paperwork may say Toyota Financial Services or Lexus Financial Services, which is a trading name of the same company.
The FCA's scheme covers PCP agreements that started between 6 April 2007 and 1 November 2024, even if you've since paid it off or sold the car.
You can complain to Toyota Financial Services yourself for free, or you'd rather not deal with the letters, Claim-Smart can manage the complaint for you.
How To Claim Mis-sold PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Am I eligible for a PCP car finance claim with Toyota?
You may be eligible for compensation if:
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The Toyota was purchased between 6 April 2007 and 1 November 2024
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The Toyota was purchased using PCP or HP finance
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The vehicle was used for personal use, not for business purposes
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First hand, second hand or used is fine
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The car was paid off in full or not
If you purchased a Toyota using PCP car finance between 6 April 2007 and 1 November 2024 from one of their financial providers of Toyota or through another finance provider, you may be eligible for compensation.
Like most Toyota drivers, you may have purchased a Corolla, Yaris, Prius or Rav4 in a showroom or through a dealership, but we were unaware that the broker was adding an undisclosed commission, known as a Discretionary Commission Arrangement (DCA).
Following a ruling by the FCA, it was deemed that these hidden and discretionary commissions were unfair and now customers may be eligible for compensation on average of £829, although some payouts may be higher or lower than this.
You may want to investigate further if:
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The agreement was arranged through a dealership.
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The car finance agreement started between 6 April 2007 and 1 November 2024.
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You were not clearly told how the commission structure worked.
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You accepted the finance without comparing multiple lenders
Do I need to know if my Toyota dealer was paid commission before I complain?
No, Toyota Financial Services will check that for you. Its online complaints form has an “enquiry” option for people who aren't sure. If Toyota finds a commission arrangement on your agreement, it turns your enquiry into a complaint without you needing to do anything else.
Commission matters because of what it may have cost you. Before 28 January 2021, some lenders let dealers choose the interest rate on a customer's finance, and a higher rate could mean more commission for the dealer.
Say you borrowed £15,000 on a four-year Toyota PCP with a £7,000 final payment. A rate of 7.9% instead of 4.9% would add around £27 a month, or nearly £1,300 in interest over the agreement.
The FCA's scheme also looks at very high commission and at ties between the lender and dealer that weren't made clear. Small amounts don't count, as commission of £120 or less before April 2014, or £150 or less after, is treated as fair.
Our guide on how to tell if your car finance was mis-sold explains what lenders look for.
Does buying through a Toyota or Lexus dealer affect my claim?
It can, but only for one of the three things the FCA's scheme looks for.
The scheme can treat an agreement as unfair if it had a discretionary commission arrangement, a high commission arrangement or a contractual tie that wasn't disclosed.
A contractual tie is where the dealer only used one lender, or gave that lender the first chance to provide your finance.
Ties don't count where the link between the lender, the manufacturer and the dealer was obvious, for example because they shared a name. This is known as the “captive lender” exception.
Toyota Financial Services is part of the Toyota group and its finance was arranged through Toyota and Lexus dealers, so this exception could apply to your agreement.
The other two features can still apply, which means buying from a Toyota dealer doesn't rule you out.
How the captive lender exception works is one of the issues being considered in the current legal challenge to the scheme.
If Toyota tells you there was no discretionary commission on your agreement, our guide to your options when a lender says there was no DCA explains what else could apply.
Should I make a Toyota PCP car finance claim myself or use Claim-Smart?
You can make a PCP car finance claim for Toyota yourself for free, and for many people that's all they'll need.
Toyota Financial Services has an online form for commission complaints, and you can also email or write to its Customer Relations team. If you've already complained, you don't need to do it again.
Our guide on where to find the details to start a PCP claim covers what helps a lender find your agreement, even if your paperwork is long gone.
Some people would rather hand the whole thing over. That might be because they've had multiple Toyota or Lexus agreements since 2007, can't remember the dates, or don't want to keep track of Toyota's letters and review deadlines.
Claim-Smart can check whether your agreements could qualify, deal with Toyota for you and explain each letter as it arrives. Toyota decides whether you're owed compensation under the FCA's rules, not us.
When will Toyota Financial Services tell me about compensation?
Toyota Financial Services doesn't have to work out or pay compensation yet, because parts of the FCA's scheme are on hold while legal challenges are heard.
Four parties have challenged the scheme at the Upper Tribunal (a court that hears challenges to decisions made by regulators such as the FCA). Toyota Financial Services isn't one of them, but the pause applies to every lender.
The case will be heard from 16 to 26 February 2027, with a judgment expected in the months after.
In the meantime, lenders have to tell some customers if they're not owed compensation. If your agreement started on or after the 1st of April 2014 and you complained by the 30th June 2026, that letter is due by the 18th of November 2026.
For agreements that started before the 1st of April 2014, where you complained by the 31st of August 2026, it's due by 18th of January 2027.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How can Claim Smart help you with your claim against Toyota Financial Services?
Why Use Us?
No-Win
No-Fee*
You do not need to pay anything upfront to check whether your agreement could qualify for compensation.
We only get paid if your claim is successful.
Fee %
£1 – £1,499( 30%)
£1,500 – £9,999 (28%)
£10,000 – £24,999 (25%)
£25,000 – £49,999 (20%)
£50,000 or above (15%)
Specialists In Car Finance Agreements
Our team understands how dealership-led finance agreements were structured and what to look for when working out if compensation is owed.
Help Recovering Missing Information
Many consumers no longer know their agreement number or lender details. We can help explain what information may still be useful to help you raise your complaint.
No Legal Jargon
We keep things simple, so you understand what happens at every stage.
Support Throughout The Process
From your first enquiry through to updates on your complaint, our team is on hand to guide you every step of the way.
At Claim-Smart Limited we combine innovation with experience to deliver results that matter. Please click on the “Make Your Claim” link and let us guide you towards a successful resolution for your mis-sold PCP finance agreement.
Frequently Asked Questions
No, Lexus Financial Services is a trading name of Toyota Financial Services. Your complaint goes to the same team, and you can use the same commission complaints form.
It might be, if the amount you borrowed was above the FCA's high-value limit for the year you took out the PCP. The limit was £82,000 for agreements in 2023 and 2024, and lower in earlier years.
You can complain to Toyota through its normal process instead. Cars adapted for accessibility are covered whatever the loan amount.
AccessFlex was a type of Toyota PCP, so it can be looked at like any other PCP that started between 6 April 2007 and 1 November 2024. Toyota will check it against the same FCA rules.
It isn't Toyota's final answer. If Toyota says your agreement isn't eligible and you think it's made a mistake, you have one month to ask it to review the decision.
If you're unhappy after Toyota sends its redress determination letter, you may be able to take your complaint to the Financial Ombudsman Service, which is free to use.
It won't be covered by the FCA's scheme, which only includes agreements that started by 1 November 2024. If you're unhappy with how your finance was sold, you can complain to Toyota through its normal process.
If you're not sure, contact Toyota Financial Services using the details on its official website rather than any number or link you've been sent. Toyota says it will never ask for your PIN, password or full online banking details.
Our guide on whether PCP claims are legitimate or a scam explains how to spot the warning signs.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
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