Claim-Smart Limited
If you've had a Honda on PCP, you could have a Honda finance claim if the dealer was paid commission that wasn't properly explained to you.
Your paperwork may say Honda Finance Europe plc or Honda Financial Services, which are the same company, although some Honda dealers also arranged finance with other lenders.
The FCA's scheme covers PCP agreements that started between 6 April 2007 and 1 November 2024, even if yours ended years ago.
You can complain to Honda Financial Services yourself for free. If you've had several Hondas over the years, or you'd rather someone else kept track of the letters, Claim-Smart can find your agreements and manage the complaints for you.
How To Claim Mis-sold PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Am I eligible for a PCP car finance claim with Honda?
You may be eligible for compensation if:
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The Honda was purchased between 6 April 2007 and 1 November 2024
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The Honda was purchased using PCP or HP finance
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The vehicle was used for personal use, not for business purposes
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First hand, second hand or used is fine
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The car was paid off in full or not
If you purchased a Honda using PCP car finance between 6 April 2007 and 1 November 2024 from one of their financial providers of Honda or through another finance provider, you may be eligible for compensation.
Like most Honda drivers, you may have purchased a Honda Jazz, Civic or CR-V a in a showroom or through a dealership, but we were unaware that the broker was adding an undisclosed commission, known as a Discretionary Commission Arrangement (DCA).
Following a ruling by the FCA, it was deemed that these hidden and discretionary commissions were unfair and now customers may be eligible for compensation on average of £829, although some payouts may be higher or lower than this.
You may want to investigate further if:
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The agreement was arranged through a dealership.
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The car finance agreement started between 6 April 2007 and 1 November 2024.
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You were not clearly told how the commission structure worked.
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You accepted the finance without comparing multiple lenders
Who do I complain to if Honda Financial Services didn't finance my Honda?
You complain to whichever company is named as the lender on your agreement, even if you bought the car from a Honda dealer.
Honda dealers don't lend the money themselves. They act as brokers (businesses that arrange finance between you and a lender), and some Honda dealers say they work with multiple different lenders.
That means two people buying from the same Honda showroom could have ended up with deals from different finance companies. It's even more likely if you bought a used Honda from a garage that sold other makes too.
Your agreement will normally say who provided the credit. If you no longer have it, the lender's name should show up on old bank statements, or on your credit file.
Buying through a dealership doesn't affect your right to complain, and our guide on making a PCP claim when you bought from a dealership explains why.
I've changed my Honda every few years on PCP. Could each agreement have earned the dealer commission?
Possibly, because every new PCP was a separate agreement, and the dealer could have been paid commission on each one.
Plenty of Honda drivers handed the car back or traded it in at the end of a PCP, then started a new agreement on the next model. Each time, the finance was arranged again.
Before January 2021, some lenders used discretionary commission arrangements, which let the dealer choose your interest rate within a range. A higher rate meant more commission for the dealer and higher monthly payments for you.
An extra percentage point might only add a few pounds a month, which is easy to miss when you're picking up a new car. If it happened at every renewal, though, you could have paid more on three or four agreements in a row without ever knowing why.
This doesn't mean your Honda PCP had a discretionary commission arrangement. Lenders check each agreement against the FCA's rules, which also look at very high commission and at ties between the lender and dealer that weren't made clear.
Because every agreement is looked at separately, our guide on claiming for more than one vehicle explains what that means if you've had a run of Hondas.
Can I make a Honda PCP car finance claim for free?
Yes, you can complain to Honda Financial Services yourself, and it won't cost you anything.
Honda says on its own website that you don't need a third party to complain. Our guide on what it costs to make a PCP claim explains the difference between the free route and using a claims company.
Some people come to Claim-Smart because they've had a run of Honda agreements and can't remember the dates, or they bought a used Honda and don't know who financed it. Others would rather not deal with the letters themselves or just want a bit of extra support.
Why hasn't Honda Financial Services replied by the date it gave me?
Because the dates Honda published in March 2026 were set before parts of the FCA's scheme were suspended in July.
At the time, Honda told people who had already complained to expect a decision by 30 September 2026 if their agreement started on or after 1 April 2014. For older agreements, it said 30 November 2026.
Four parties then challenged the scheme at the Upper Tribunal. Honda Financial Services isn't one of them, but the suspension that followed applies to every lender.
Until the case is decided, lenders don't have to work out or pay compensation. The FCA expects payments to begin in 2027 if the scheme is kept as it was and the appeal is unsuccessful.
Lenders do still have to tell some people if they're not owed compensation. If your agreement started on or after 1 April 2014 and you complained by 30 June 2026, that letter is due by 18 November 2026. For older agreements complained about by 31 August 2026, it's due by 18 January 2027.
Honda says you don't need to do anything else if you've already complained, and it will contact you when it has an update. Our guide to the partial suspension of the FCA scheme explains what happens next.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How can Claim Smart help you with your claim against Honda?
Why Use Us?
No-Win
No-Fee*
You do not need to pay anything upfront to check whether your agreement could qualify for compensation.
We only get paid if your claim is successful.
Fee %
£1 – £1,499( 30%)
£1,500 – £9,999 (28%)
£10,000 – £24,999 (25%)
£25,000 – £49,999 (20%)
£50,000 or above (15%)
Specialists In Car Finance Agreements
Our team understands how dealership-led finance agreements were structured and what to look for when working out if compensation is owed.
Help Recovering Missing Information
Many consumers no longer know their agreement number or lender details. We can help explain what information may still be useful to help you raise your complaint.
No Legal Jargon
We keep things simple, so you understand what happens at every stage.
Support Throughout The Process
From your first enquiry through to updates on your complaint, our team is on hand to guide you every step of the way.
At Claim-Smart Limited we combine innovation with experience to deliver results that matter. Please click on the “Make Your Claim” link and let us guide you towards a successful resolution for your mis-sold PCP finance agreement.
Frequently Asked Questions
No, the shared name only affects one of the three things the FCA's scheme looks for: a contractual tie, where the dealer only used one lender or gave it first refusal on your finance.
Ties don't count where the link between the lender, manufacturer and dealer was obvious, like if they had a shared name, and that rule is being looked at in the current court case.
Discretionary commission and very high commission can still apply to a Honda PCP either way.
Yes, as long as the PCP started between 6 April 2007 and 1 November 2024. Your complaint goes to the lender, which may not be Honda Financial Services.
If you're not sure who that was, our list of lenders you can make a car finance claim against can help you work out where to send it.
No, those cases involved American Honda Finance Corporation and US regulators, and they only applied to customers in the United States.
UK Honda PCP complaints come under the FCA's scheme and go to the UK lender named on your agreement.
Yes, making a complaint doesn't change what you owe, so keep up your monthly payments as normal.
Missed payments could still show on your credit file, so it’s important that you keep them going.
Possibly, the FCA's scheme covers agreements held by people who have since passed away, so their beneficiaries may be able to claim.
You can complain using your own details and explain who you're claiming for. The lender is likely to ask for a copy of the will or the grant of probate, so make sure you have them ready.
No, as long as it started between 6 April 2007 and 1 November 2024. The current deadline to complain is 31 August 2027.
Our guide to the FCA deadline for PCP claims explains how it works.
Not until you're sure who you're speaking to. Honda Financial Services has warned about scam calls asking for people's name, address, date of birth and bank details, then saying they're owed compensation.
Honda's advice is to hang up and report the call by forwarding it to 7726. Our guide on whether PCP claims are legit or a scam covers other warning signs.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
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