Claim-Smart Limited
We are a PCP claims management company that can help you claim compensation if you were mis-sold a car finance agreement between 2007 and 2024 against providers including Hyundai Finance.
We focus on the mis-selling of PCP claims against a number of lenders including Hyundai Finance, and so far we have streamlined the process for thousands of UK consumers. If you cannot find your documents, do not worry, we can run a check and find everything for you to see if you are eligible today.
How To Claim Mis-sold PCP Finance
STEP 1
Use our online check tool to see if you’re eligible to make a claim against your lender.
STEP 2
If it looks like you may have a valid PCP claim, we will submit one on your behalf.
STEP 3
Wait for the outcome with payments due to start in 2026
STEP 4
If your claim or complaint is accepted, you’ll get the compensation you deserve.
Am I Eligible For a PCP Car Finance Claim With Hyundai?
You may be eligible for compensation if:
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The Hyundai was purchased between 6 April 2007 and 1 November 2024.
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The Hyundai was purchased using PCP or HP finance.
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The vehicle was used for personal use, not for business purposes.
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First-hand, second-hand or used vehicles are all eligible.
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The car has been paid off in full or is still in finance.
If you purchased a Hyundai using PCP car finance between 6 April 2007 and 1 November 2024, you may be eligible for compensation from one of Hyundai's finance providers, including:
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Hyundai Capital UK
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Hyundai Finance
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Santander Consumer UK
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Hyundai Motor UK
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Kia Motors UK
Like many Hyundai drivers, you may have purchased an i10, i20, i30, Tucson, Kona or Santa Fe from a dealership without realising the finance broker could have received a sizable commission.
The FCA has investigated these undisclosed fees, known as discretionary commission arrangements (DCAs) and these hidden arrangements have come under scrutiny - meaning that customers may now be entitled to compensation.
Average compensation could be around £829, although the amount you receive may be higher or lower depending on your individual circumstances.
You may want to investigate further if:
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The agreement was arranged through a dealership.
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The car finance agreement started between 6 April 2007 and 1 November 2024.
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You were not clearly told how the commission structure worked.
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You accepted the finance without comparing multiple lenders.
At Claim-Smart, we are helping clients with potential compensation claims against Hyundai Finance and other motor finance providers that were bought through PCP car finance or HP car finance.
We are here to help process your claim in the best way possible so that it is submitted correctly and you receive any compensation you may be entitled to. If you no longer have your finance documents or paperwork, do not worry. We are still able to locate your agreement and help you submit a claim.
How Was PCP Car Finance Mis-Sold?
Through Discretionary Commission Arrangements (DCAs)
A DCA is a type of car finance commission where the car dealerships would increase the interest rate to earn a higher commission, whilst typically not telling the customer. This practice was finally banned by the FCA in 2021 for being unfair to customers and this currently makes up 70% of valid claims.
Through Fixed Commission Arrangements (Non-DCAs)
A fixed commission arrangement involves the customer paying set payments, regardless of the interest rate. The higher the rate the car dealer charged, the higher the commission they received.
Can I Make a Claim Against Hyundai For Mis-Sold PCP Car Finance?
Yes, you can check whether you may be eligible for a PCP claim against Hyundai, and it is completely free to do so.
The FCA estimates that around 12.1 million motor finance agreements could potentially be eligible for compensation, with average payouts estimated to be around £829 per vehicle.
Personal Contract Purchase (PCP) has long been one of the most popular ways to finance a Hyundai. However, many customers who took out finance between 2007 and 2024 may not have been told that commission was being paid to the dealer or broker arranging the agreement.
The FCA has given motorists until 31 August 2027 to submit complaints relating to affected motor finance agreements (although this may be subject to change). If you have not made a claim before or had a recent claim turned down, the Claim-Smart team can assist you every step of the process.
In some circumstances, claims may also be made on behalf of a deceased relative's estate where they entered into an eligible finance agreement.
Principal reason for making a claim from a lender
One of the main reasons you may be entitled to redress is that the lender did not fully disclose to you the details of the commission they were paying the person who sold you the car, or the dealer/broker who introduced you to the lender.
You were not informed that you could have saved a lot of money by taking out the loan if you simply went directly to the lender
Other reasons you may have a claim against a lender:
You felt pressured at the time into buying a product or committing to a service
The bank, broker or lender failed to advise you of the financial risks
You were promised something that was not delivered
The bank, broker or lender did not fully disclose details of all applicable charges
What can you do if you were a buyer and potentially affected:
Claim-Smart will act on your behalf to determine if you are owed any compensation.
If we represent your claim for you and you receive compensation, we will charge you
a fee in accordance with our Terms & Conditions. This will never exceed 36%
(inclusive of VAT). If you cancel your agreement with us after the 14 day cooling off
period, we will charge you our reasonable costs for any work carried out on your
behalf. Please see our T&Cs for more information.
However, it is important to note that you do not need to use us or anyone else, to make your
claim or complaint to your lender. You can do this yourself for free. If your claim or complaint is
not successful on the first instance you can refer it to the Finance Ombudsman Service
yourself, again for free.
*We work on a 'No Win, No Fee' basis which means you pay nothing unless your claim succeeds. A fee of 18–36% (including VAT) applies only on successful claims, and a cancellation fee may apply after the 14 day cooling off period.
However, if you choose to make a claim you should be aware that the FCA is currently consulting on a redress scheme, so lenders do not have to make any payment until after the FCA has completed this process. This is currently scheduled to be completed in early 2026 and the complaint handling pause ends 31 May 2026 so we believe payments, if any, from lenders will not start until several weeks after that date.
The FCA periodically issue important statements on vehicle finance mis-selling and discretionary commission arrangements.
For the most current information on regulations and timelines please refer to this link.
How Can Claim Smart Help You With Your PCP Claim Against Hyundai Finance?
Why Use Us?
No-Win
No-Fee*
We provide unwavering commitment to each and every one of our clients, operating on a no-win no-fee basis. Also, you have up to 14 days to withdraw your claim without paying a penny of our cancellation fees.
Expert
Guidance
Our experienced team specialises in navigating complex mis-sold PCP finance agreements, providing all the expertise you’ll need to secure the compensation you deserve.
Personalised Support
We prioritise clear communication and personalised support around every claim, from tracking down paperwork to handling disputes.
Cutting-Edge
Technology
We stay ahead of the latest technological advancements to ensure our claims process is as streamlined and as seamless an experience as possible.
Efficient
Resolution:
Our ultimate goal is to achieve a fast and favourable outcome for your claim, allowing you to move forward with confidence and peace of mind.
How Much Compensation Could I Receive From a Mis-Sold Hyundai Car Finance Claim?
According to data from the FCA, the average compensation payment could be around £829 for eligible agreements.
Some motorists could receive more depending on factors such as:
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The value of the vehicle.
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The amount borrowed.
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The length of the finance agreement.
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The commission paid to dealers and brokers
The minimum compensation amount could be around £120.
Many households have more than one eligible vehicle, meaning you could potentially claim for multiple finance agreements. In fact, data shows that the average UK household has 2 eligible claims. You may also be able to claim for:
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Vehicles you no longer own.
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Used vehicles.
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Previous finance agreements.
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Belonged to family member who is now deceased
In some circumstances, claims may also be made on behalf of a deceased relative's estate where they entered into an eligible finance agreement.
Frequently Asked Questions
No. While having a copy of your original finance agreement can help speed up the process, it is not essential.
If you no longer have the paperwork, providing your vehicle registration number and any bank statements showing payments to Hyundai Finance may help us to locate your agreement and confirm ownership smoothly.
Once your complaint has been submitted, the finance provider will review your agreement under the FCA's guidance. Timescales vary depending on when the finance agreement was taken out, but you should normally receive an acknowledgement within a few weeks.
No one can guarantee that a claim will be successful or the amount you can receive. However, the FCA estimates that approximately 12.1 million motor finance agreements may qualify for review and around 37% of these applications are upheld.
Potentially, yes. If you originally financed a Hyundai and later refinanced, traded it in or upgraded to another vehicle, your original finance agreement could still be eligible for review. Each agreement is assessed individually.
Yes, you can submit a complaint directly to Hyundai Finance yourself if you wish and it will be free to do so - with no added commission if you are successful.
Using a claims management company such as Claim-Smart can offer additional support throughout the claims process and provide more help and communication. For transparency, we charge a fee if your claim is successful.
If you have already submitted a complaint, there is no need to submit another one.
Hyundai Finance should continue reviewing your complaint under the FCA's process, and you should receive an update once the review has been completed. We can assist if you are looking to get an update or second opinion.
Current industry estimates suggest the average successful claim could receive around £829, with some claims worth considerably more and others less. The minimum compensation amount could be around £120.
Yes, the current FCA deadline for submitting complaints relating to affected motor finance agreements is 31 August 2027.
Customers are encouraged to begin their claim as early as possible to avoid delays and ensure their complaint is registered before the deadline.
You to make your claim or complaint for free without using a Claims Management Company. If your claim or complaint is not successful on the first instance you can refer it to the Finance Ombudsman Service yourself, again for free.
Claim-Smart Limited, Company Registered in England Number: 12824729
Registered Office: Claim-Smart Limited 91, Wimpole Street, London, W1G 0EF
We are a claims management company authorised and regulated by the Financial Conduct Authority (FCA) that registration is recorded on the Financial Services Register under FRN: 935960
Registered with the Information Commissioners Office under reference number: ZB696380
Our VAT number and insurance details are available upon request.
We aim to be inclusive and offer an accessible service Please contact us if you require this information in another format. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@claim-smart.co.uk Please tell us what format you need. It will help us if you say what assistive technology you use.
Phone: 020 3307 5218
Opening Hours: Mon-Friday 9AM-6PM (applications can be made anytime)