top of page
Santander UK sets aside £295 million to cover possible motor finance claims.
The UK arm of Spain's Banco Santander has set aside £295 million to cover possible costs related to the industry wide probe into motor...
Claim-Smart Contributor
Nov 20, 2024
BMW sets aside £70m provision.
BMW Financial Services (GB) Ltd, the British lending arm of BMW, has earmarked £70.3 million in its 2023 accounts to cover potential...
Claim-Smart Contributor
Nov 13, 2024
Close Brothers and FirstRand Bank lose Court of Appeal cases against three defendants.
On 25th October 2024, the Court of Appeal hands down judgement in three linked appeals : Johnson vs FirstRand Bank Ltd (Trading as...
Claim-Smart Contributor
Oct 25, 2024
FCA confirms extension of complaint handling pause for motor finance DCAs
On 24 September 2024, the Financial Conduct Authority ( FCA ) published a Policy Statement, PS24/11 , confirming that it is extending...
Claim-Smart Contributor
Sep 24, 2024
FCA launches consultation to extend the deadline for response to DCA complaints
The Financial Conduct Authority (FCA) intends to pause the time for responses to motor finance complaints involving DCAs. The original...
Claim-Smart Contributor
Jul 30, 2024
FCA reminds motor finance lenders they must maintain adequate financial resources at all times.
Today's three-page letter from the FCA director of consumer finance Roma Pearson outlines to motor finance lenders CEOs what the FCA...
Claim-Smart Contributor
Apr 12, 2024
Barclays Partner Finance starts judicial review proceedings in relation to a Financial Ombudsman Service (FOS) PCP complaint decision
Barclays has become the first motor finance lender to launch a legal challenge against a regulatory ruling regarding DCA payments, with...
Claim-Smart Contributor
Apr 9, 2024
On 11 January 2024, FCA announced a review into whether motor finance customers have been overcharged because of the past use of DCAs
This pause of reviewing PCP mis-sold complaints by the motor finance lenders will take place from the 11th January 2024 until the 25th...
Claim-Smart Contributor
Jan 11, 2024
FOS finds in favour of consumer, in complaint about commission Black Horse, paid to a credit broker
FOS upholds Mrs Y's complaint that commissions paid by Black Horse to the credit Broker worth nearly £1,300 failed to act fairly and...
Claim-Smart Contributor
Jan 10, 2024
FOS finds in favour of consumer, in complaint about commission Clydesdale Financial Services Limited trading as Barclays Partner Finance, paid to a credit broker
FOS upholds Miss L's complaint that commissions paid by Barclays to the credit Broker worth nearly £1,600 failed to act fairly and...
Claim-Smart Contributor
Jan 10, 2024
bottom of page